Master Services Agreement

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Agreement, Orders & Changes between you & KNO Events

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Please read the following terms of service (the “Terms”) carefully. By accepting, you acknowledge that you have read, understood and agree to be bound by these Terms, and the terms and conditions of the Privacy Policy (as defined below),when using any service or services (collectively, the “Service”) offered by KNO Analytics, Inc., a Delaware corporation d/b/a KNO Events, or its parents, affiliates or subsidiaries (collectively, “KNO Events”or “we”), including those made available on or through this or any site made available by KNO Events(collectively, the “Site”), or in connection with any mobile application (a “Mobile App”) separately made available by KNO Events. The term “you” (and “your”) for purposes of these Terms, means both you in your individual capacity, and if applicable, the company or other legal entity whom you represent and on whose behalf you use the Service.
In order to use the Service you must agree to these Terms, and may, in KNO Events’ sole discretion, also agree to certain additional details listed on the written or electronic quote,proposal, order form or other document (each, an “Order”) that KNO Events provides you in connection with your access to the Service. However, in addition,you may also agree to the Terms by actually using the Service. You acknowledge and agree that KNO Events will treat your use of the Service as acceptance of these Terms from the time you first use the Service.
KNO Events reserves the right to change any of the terms and conditions contained in these Terms, including the Service and/or any policies or guidelines governing the Service, at any time and in its sole discretion. While we will endeavor to provide direct notice to you of any changes, you are responsible for periodically checking the Site to determine if any changes have been made and we are not liable for your failure to do so or our failure to provide such direct notice to you. Your continued use of the Service following any revision to these Terms will constitute your acceptance of the changes or modifications to these Terms. If you do not agree to any changes to these Terms, do not continue to use the Service.

Admin accounts

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In order to use the Service, you must register with us to open a KNO Events administrative account (“Admin Account”). By opening an Admin Account, you represent and warrant that: (a) all information you submit in connection with your opening and use of your Admin Account is true, accurate, current, and complete;(b) you will promptly notify us if your information changes so that we can update our records; (c) you are aged 18 or older; the Service is not intended for persons under 18; and (d) your use of the Service does not violate any applicable law, rule or regulation. You are responsible for maintaining this information current.
You are solely responsible for maintaining the security and confidentiality of the information you hold for your Admin Account, including, without limitation, your user name and password, and for any and all activity that occurs through your Admin Account as a result of your failure to keep this information secure and confidential. You hereby agree to notify KNO Events immediately if you become aware of any unauthorized use of your Admin Account, user name or password, or any other breach of security in connection there with. You may be held liable for losses incurred by KNO Events or any third party due to someone else using your Admin Account, user name or password as a result of your failing to keep your Admin Account information secure and confidential. You are strictly prohibited from using anyone else’s Admin Account, username or password at any time and for any reason. KNO Events is not liable to you or any third party for your failure to comply with your obligations under this paragraph.

User types

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The Service is made available by KNO Events to the following two (2) user categories (collectively, “Users”): (a) an individual or legal entity (each,a “Account Holder”) that initiates and manages an Admin Account intended to manage access and use of a Service account (“Service Account”) that may, in such Account Holder's sole discretion, be made available to other authorized Account Participants (as define below); and (b) other third party individuals that have been authorized by an Account Holder via the Admin Account to access and use the Service in connection with the applicable Service Account (each, an “Account Participant”). For purposes of clarification, both Account Holders and Account Participants shall be liable for the actions of any Account Participant.

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Mobile apps

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You acknowledge and agree that all Mobile Apps shall be made available solely in accordance with the terms of the then-current end user license agreement under which each such Mobile App is made available (the “EULA”), which such EULA shall supersede any conflicting terms or conditions of these Terms with respect to your access to and use of the Mobile Apps.

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Your information & privacy

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In order to use the Service you will be required to provide certain (i)personally identifiable information to KNO Events (e.g., your name, address,company information, email address, phone number, and, if applicable, your credit card information); and other information (collectively, “Information”). KNO Events will only use such personally identifiable Information in accordance with the terms of our privacy policy(the “Privacy Policy”). In this regard, you agree to the then-current version of the Privacy Policy that you can find and read at [Privacy Policy]. You hereby grant KNO Events a license to use all other Information as necessary in connection with the provision of the Service, including, without limitation, making such Information available to applicable Account Holders.

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Fees & payments

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Each Account Holder agrees to pay KNO Events the Service subscription fees ("Account Holder Fees"), if any, set forth on the Site and/or any applicable Order in advance of each applicable subscription period,including any subscription term described in an Order during which you have agreed to purchase the Service. Account Holder Fees will be billed in accordance with such pricing terms. If applicable, the credit card each Account Holder maintains on file with KNO Events or its billing partner in the applicable Service Account will be automatically charged. Account Holders are responsible for maintaining up to date credit card information in such Service Account. Unless otherwise agreed by KNO Events and Account Holders, all fees are payable in U.S. Dollars. Late payments of fees may bear interest at the rate of one and one half percent (1.5%) per month (or the highest rate permitted by applicable law, if less). Account Holder Fees are exclusive of taxes or other charges. Each Account Holder is responsible for paying all taxes and government or other charges, and all reasonable expenses and attorneys’ fees KNO Events incurs collecting late fees. KNO Events reserves the right to suspend or terminate use of the Service or applicable Service Account (and access to any related Content) if an Account Holder fails to pay any fees due in connection with use of the Service or applicable Service Account. Any outstanding fees are immediately due and payable upon termination of use of the Service or applicable Service Account for any reason.
To the greatest extent permitted by applicable law, and without affecting any Account Holder's credit card issuer’s rights, each Account Holder hereby waives all claims relating to fees unless such Account Holder notifies KNO Events of any dispute or other fee-related claim within thirty (30) calendar days of the fees being charged to such credit card.
To the greatest extent permitted by applicable law, any refunds of fees are at the sole discretion of KNO Events,and refunds will only be provided in the form of a credit against future fees for the Service. Nothing in these Terms obligates KNO Events to extend credit to any person. Account Holders acknowledge and agree that any credit card and related billing and payment information that are provided to KNO Events may be shared by KNO Events with third party service providers who work on KNO Events’ behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to KNO Events and servicing the applicable Service Account. KNO Events may also provide information in response to valid legal processes, such as subpoenas, search warrants and court orders, or to establish or exercise its legal rights or defend against legal claims. KNO Events shall not be liable for any use or disclosure of such information by such third parties.
KNO Events may change its fees and/or payment terms at its discretion. Account Holders will be notified of any such changes (including notices posted on the Site, within the Admin Account or sent to such Account Holder's registered e-mail address).

KNO Events’ proprietary rights

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You hereby acknowledge and agree that KNO Events (or its licensors) own all legal right, title and interest in and to the Site and Service, including, without limitation, any intellectual property or other proprietary rights which subsist in the Site and Service(whether such rights are registered or unregistered, and wherever in the world those rights may exist). As between you and KNO Events, all materials on the Site, including, but not limited to,graphics, user and visual interfaces, images, software, applications, and text,as well as the design, structure, selection, coordination, expression, “look and feel”, and arrangement of the Site and its Content (except for your Content), and the domain names, trademarks, service marks, proprietary logos and other distinctive brand features found on the Site, are all owned by KNOEvents or licensors.
KNO Events shall fully own and retain all rights to anonymous usage data derived from your use of the Service(“Usage Data”) as aggregated with usage data from KNO Events’ other customers for its own business purposes such as support, improving product features, training artificial intelligence models, setting industry benchmarks, enhancing user experience and sales and marketing of KNO Events’ services. For purposes of clarification, such Usage Data may not include any data that could reasonably identify you.
Nothing in these Terms gives you any right to use any of KNO Events’ trade names, trademarks, service marks,logos, domain names, and other distinctive brand features. All rights not expressly granted by KNO Events under these Terms are reserved.

Service use & restrictions

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While these Terms are in effect,you may access and use the Site and Services in accordance with these Terms.
You hereby represent and warrant that you will not, and will not permit any third party to: (a) attempt to disable or circumvent any security mechanisms used by the Site or Service or otherwise attempt to gain unauthorized access to any portion or feature of the Site or Service, or any other systems or networks connected to the Site or Service, or to any KNO Events server, by hacking, password “mining”, or any other illegal means; (b) use any “deep-link”, “page-scrape”, “robot”, “spider”or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the Site or Service; (c) use any device, software or routine to interrupt or interfere, or attempt to interrupt or interfere with, the proper operation and working of the Site or Service or any transaction being conducted on the Site or through the Service, or with any other person’s use of the Site or Service; (d) breach any security measures implemented on the Site or in the Service; (e) track or seek to trace any information on any other person who visits the Site or uses the Service;(f) forge headers or otherwise manipulate identifiers in order to disguise your identity, or the origin of any message or other communication that you send to KNOEvents in connection with the Service; (g) pretend that you are, or that you represent, someone else, or impersonate any other person; (h) use the Service in the design, development, production, or use of missiles or the design,development, production, stockpiling, or use of chemical or biological weapons;(i) use the Service or Site for any illegal purpose, for soliciting the performance of any illegal activity, or as otherwise prohibited by these Terms or applicable laws, rules or regulations, including, without limitation, laws applicable to the export of software and data; (j) upload or otherwise process any malicious content to, or through, the Service; or (k) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the any KNO Events proprietary software used to provide, maintain, or otherwise applicable to, the Service, or made available to you in connection with the Service.

Content: license & ownership rights

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Each User hereby agrees that you are solely responsible and liable for any and all information, data files,written text, computer software, music, audio files or other sounds,photographs, videos, images, and other content (collectively “Content”), that you store, transmit,display, or otherwise use in connection with the Service, and for the consequences of your actions in connection with such Content and your use of the Service. You agree that KNO Events has no responsibility to you or to any third party in connection with such Content. You are solely responsible obtaining consent from applicable third parties (i.e., obtaining releases for any photograph content) in connection with Content and for any losses or damage suffered by KNO Events in connection with your Content. You hereby represent and warrant that you will not store or otherwise use any Content in connection with the Service that: (a) violates these Terms; (b) is defamatory, libelous, abusive, illegal, profane, indecent,pornographic, obscene, hateful, offensive, harassing, or threatening in anyway; (c) constitutes or encourages conduct that would be considered a criminal offense or give rise to civil liability, or otherwise intentionally or unintentionally violate any law, rule or regulation; (d) violates any third party’s copyright, trademark, patent, trade secret, or other personal or proprietary right; (e) invades or interferes with the rights of privacy or publicity of any person; or (f) contains a virus, malicious code or any other harmful component.
KNO Events reserves the right, at any time in its sole discretion and without notice to you, to pre-screen, review, monitor, flag, filter, modify, refuse or remove any or all Content from the Service, but KNO Events has no obligation to do so. You agree to immediately take down, delete or modify any Content that is stored by you through the Service that violates these Terms or any applicable laws, rules, or regulations, including pursuant to a take down, deletion or modification request from KNO Events. In the event that you elect not to comply with a request from KNO Events to take down, delete or modify certain Content, KNOEvents reserves the right to directly take down, delete or modify such Content. KNO Events assumes no liability or responsibility arising from your activities in connection with the Service,including, without limitation, Content that you store or otherwise use in connection with Service.
KNO Events claims no ownership or control over your right, title and interest in your Content. You retain copyright and any other intellectual property and other proprietary rights you already hold in your Content, and you are solely responsible for protecting those rights, as you deem appropriate. By submitting, storing, displaying, or otherwise using your Content in connection with the Service, you hereby grant KNO Events a worldwide,royalty-free, fully-paid-up, non-exclusive license to reproduce, perform,modifying display, distribute, and otherwise use such Content for the purpose of enabling KNO Events to provide the Service, including, without limitation, storing and retrieving the Content, making the Content available through the Service,adapting the Content for technical display and transmission, conforming the Content to the limitation and terms of the Service, and any other use related to the maintenance, provision and improvement of the Service
You hereby agree that KNO Events,in its sole discretion, may use your trade names, trademarks, service marks,logos, domain names, and other distinctive brand features, in presentations,marketing materials, customer lists, financial reports and website listings(including links to your website) for the purpose of advertising or publicizing the Service.

Feedback

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If you send or transmit any communications or materials to KNO Events by mail, electronic mail, telephone,or otherwise (“Feedback”),suggesting or recommending changes to our Site or Service, including without limitation, new features or functionality relating thereto, any comments,questions, suggestions, or the like, all such Feedback are, and will be treated as, non-confidential and non-proprietary. This means that you give up any claim that the use of such Feedback by KNOEvents or its agents, violates any of your rights including moral rights,privacy rights, proprietary or other property rights, rights of publicity,rights to credit for material or ideas, or any other right, including the right to approve the way KNO Events uses such Feedback.
You hereby assign all right,title, and interest in, and KNO Events is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to,developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You agree and understand that KNO Events is not obligated to use, display, reproduce, or distribute any such ideas,know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

Exclusion of warranties

Your use of the site and service is entirely at your own discretion and risk. The site and service are furnished to you "as is" and without warranties or conditions, statutory or otherwise, of any kind. KNO Events, on behalf of itself, and on behalf of its parents, affiliates subsidiaries, licensors and third party service poviders and KNO Events' and their directors, officers, employees, contractors, agents, successors, and assigns, (collectively, the "KNO Events parties"): (a) expressly disclaims all warranties and conditions, whether express, implied or statutory, including, without limitation, the implied warranties of non-infringement, title, merchantability, and fitness for a particular purpose; (b) does not warrant that the service, or data provided through the service, will meet your requirements, or tat its operation will be timely, uninterrupted, secure, or error-free or that any defects will be corrected; and (c) does not warrant or make any representations or conditions regarding the use or the results of the use of the service in terms of its accuracy, reliability, timeliness, completeness, or otherwise. You assume total responsibility for your use of the service.
This limitation of remedies is apart of the bargain between you and KNO Events. No oral or written information or advice given by KNO Events or any person on behalf of KNO Events shall create a warranty or condition, or in any way change this exclusion of warranty.
Nothing in these terms, this section, or section below, shall exclude or limit KNO Events' warranty or liability for losses which may not be lawfully excluded or limited by applicable law.

Limitation of liability

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Subject to the paragraph above, in no event will KNO Events or KNO Events parties be liable to you, or any third party, for any special, indirect, incidental, punitive, exemplary, reliance or consequential damages of any kind, including but not limited to compensation, reimbursement or damages in connection with, arising out of, or relating to, the use or loss of use of, the service, loss of profits, loss of goodwill, loss of data, cost of procurement of substitute goods or services, subsequent or other commercial loss, or for any other reason of any kind, whether based on contractor tort (including, without limitation, negligence or strict liability), even if KNO Events or KNO Events parties have been advised of the possibility of such damages.
KNO Events and KNO Events parties will not be liable to you or any third party for damages for breach of any express or implied warranty or condition, breach of contract, negligence, strict liability or any other legal theory related to the site or service. If, notwithstanding the foregoing, KNO Events or one of KNO Events parties is found to be liable to you or any third party for any damage or los which arises under or in connection with these terms or the service, KNO Events or the relevant KNO Events party's total cumulative liability to you or any third party shall in no event exceed the greater of (I) the amount of fees actually paid by or to you during the one (1) year period preceding the date of the event giving rise to KNO Events' liability or (II) $250.00.

Indemnification & release

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You hereby agree to indemnify, defend and hold harmless KNO Events and KNO Events Parties (each an “Indemnified Party”), from and against any and all liability and costs (including, without limitation, attorneys’ fees and costs) incurred by the Indemnified Party(s) in connection with any actual or alleged claim arising out of: (a) your use of the Service; (b) any breach or alleged breach by you of these Terms; (c) any Feedback provided by you; (d) any breach or alleged breach by you of a third party’s rights, including, without limitation, any intellectual property, privacy or publicity rights; or (e) any damage caused by or alleged to have been caused by you to the Site or Service.
Counsel you select for defense or settlement of a claim must be consented to by KNO Events and/or the Indemnified Party(s) prior to counsel being engaged to represent you and KNO Events and/or the Indemnified Party(s). You and your counsel will cooperate as fully as reasonably required, and provide such information as reasonably requested, by the Indemnified Party(s) in the defense or settlement of any claim. KNO Events and/or the Indemnified Party(s) reserves the right, at its own expense, to assume the exclusive defense or settlement, and control of any matter otherwise subject to indemnification by you. You shall not in any event consent to any judgment, settlement, attachment, or lien, or any other act adverse to the interest of KNO Events or any Indemnified Party(s) without the prior written consent of KNO Events and/or the Indemnified Party(s).
In the event that you have a dispute with any third party, including without limitation any other User,arising from or in connection with the use of the Site and/or Service, you hereby release, remise and forever discharge KNO Events and its agents,directors, officers, employees, shareholders and all other related persons or entities from any and all manner of rights, complaints, demands, claims, causes of action, proceedings, obligations, liabilities, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute or your use of the Site and/or Service. If you are a California resident, you hereby waive California civil code section 1542, which says: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” If you are a resident of a state other than California, you explicitly waive the terms and protections of any statute of your own state that has a similar import or intent.

Changes to service

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KNO Events is constantly striving to provide the best possible experience for its Service users. You acknowledge and agree that the form and nature of the Service which KNO Events currently provides may change from time-to-time without prior notice to you. Changes to the form and nature of the Service will be effective with respect to all versions of the Service. Examples of changes to the form and nature of the Service include, without limitation,changes to fees and payment policies, security patches, additional functionality, reduced functionality, and other enhancements.

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Termination of service

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These Terms and your access to the Service may be terminated by either party if (a) the other party materially breaches these Terms Agreement or any Order and does not cure the breach within15 days after receiving written notice thereof from the non-breaching party, or(b) there is no Order outstanding at the time that the terminating party delivers written notice of termination to the other party.
KNO Events reserves the right in its sole discretion to cease or suspend providing all or any part of the Service immediately without any notice to you.
Any of your obligations under these Terms which by their nature are intended to survive the termination of your use of the Service, shall continue to apply to you after you cease to use the Service. Subject to its Usage Data rights and requirements under applicable law, KNO Events shall delete all personal data related to each User Account within 90 days following termination of such User Account.
KNO Events may notify the relevant law enforcement authorities or other third parties, of any illegal or other prohibited conduct by you, including, without limitation, your violation of these Terms or unauthorized use of the Site or Service

Governing law & venue

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These Terms will be construed and enforced in all respects in accordance with the laws of the state of Texas,without reference to its choice of law rules. Except as set forth below in Section 14.2, the federal and state courts seated in Dallas, Texas shall have sole and exclusive jurisdiction for all purposes in connection with any action or proceeding that arises from, or relates to, these Terms and you hereby irrevocably waive any objection to such exclusive jurisdiction; provided however, that KNO Events may seek to enforce any judgment in its favor in any court of competent jurisdiction.
Notwithstanding the foregoing, KNOEvents may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its proprietary and other rights. You agree that your breach of these Terms may result in immediate and irreparable damage to KNO Events for which there is no adequate remedy at law.
The United Nations Convention on Contracts for the International Sale of Goods in its entirety is expressly excluded from these Terms, including, without limitation, application to the Site or Service. Furthermore, these Terms (including without limitation, the Site and Service) will not be governed or interpreted in any way by referring to any law based on the Uniform Computer Information Transactions Act (UCITA) or any other act derived from or related to UCITA.
Any cause of action arising under these Terms must be commenced by you within one (1) year after the claim or cause of action arises.

Third party websites & third party services

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The Site and Service may provide links to other websites that are not owned or operated by KNOEvents (“Third Party Websites”). KNO Events provides these links to you as a convenience only, and KNO Events does not verify, make any representations concerning, or take responsibility for, such Third Party Websites, or the products or services offered through such third party websites, including,without limitation, the truthfulness, accuracy, quality, or completeness of the content of, or activities conducted on, such Third Party Websites. You should use your own independent judgment before accessing and using such Third Party Websites, or products or services offered through such third party websites.
These Terms and the Privacy Policy do not apply to such Third-Party Websites, and you should review such Third Party Websites’ privacy policies, terms and conditions and business practices as they may be different to those of KNO Events and it is your sole responsibility to comply with such terms. Your dealings and communications with any third party in connection with the Third Party Websites are solely between you and such third party.
The Site and Service may also integrate and share data with certain third party services (“Third Party Services”) that you have separately established accounts with pursuant to applicable terms and conditions with such Third Party Service providers (“Third Party Terms”). KNO Events does not verify, make any representations concerning, or otherwise take any responsibility for, such Third Party Services and you agree to comply with all such Third Party Terms in connection with your use of the Service.
Any reference on the Site, or through the Service, to any product, process, publication or service of any third party, by trade name, domain name, trademark, trade identity, service mark, logo,manufacturer or otherwise, does not constitute or imply KNO Events’ endorse mentor recommendation thereof, and your use of any Third Party Websites or Third Party Services and third party product, process, publication, or service is entirely at your own risk.

Miscellaneous legal terms

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These Terms and the Privacy Policy, together constitute the entire agreement between you and KNO Events with respect to the Service (excluding any services which KNO Events may provide to you under a separate written agreement), and completely supersedes,cancels and replaces any and all other written or oral agreements or understandings previously existing between you and KNO Events with respect to the Service.
The failure of KNO Events to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If any part of these Terms is held invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of these Terms, and the other parts will remain in full force and effect.
Any notice or other communications by KNO Events relating to the Service may be made by letter,e-mail or posting on the Site, and you hereby consent to receive notices and other communications in electronic form to the extent permitted by applicable law.
These Terms shall not be interpreted or construed to confer any rights or remedies on any third parties.
KNO Events may assign or transfer its rights, or delegate any performance, under these Terms to a third party in its sole discretion. You may not assignor otherwise transfer your rights, or delegate your performance, under these Terms to any third party without in each and every case, KNO Events’ express prior written consent.
KNO Events will not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of the common enemy, earthquake, fire, flood or other acts of God,the elements, epidemics, labor conditions, power failures, and Internet disturbances.
KNO Events may take any legal action against you to enforce these Terms or to prevent the breach of these Terms, including, without limitation, seeking equitable remedies or using technical means at its disposal.
KNO Events may add to, change or remove any part, term or condition of these Terms or Privacy Policy at any time without prior notice to you. It is your responsibility to check these Terms and Privacy Policy periodically for changes. By continuing to use the Service, you are indicating your acceptance of such changes. However, we will provide written notice to you of any significant changes to these Terms or Privacy Policy (including notices posted on the Site or sent to your registered e-mail address).
You may not access the Service if you are a direct competitor of KNO Events’, except with our prior written consent. In addition, you may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other bench marking or competitive purposes.

Last updated: July 30, 2025

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